NameSnap Support
If you need help with NameSnap, contact us at support@namesnap.co.uk.
When contacting support, please include your iPhone model, iOS version, NameSnap app version, a short description of the issue, and screenshots if relevant.
Frequently Asked Questions
What does NameSnap do?
NameSnap helps you capture someone's name and context quickly by voice, then find them later using search, notes, and encounter history.
How do I get the best results?
Record one person at a time. Speak clearly and naturally. Include the person's name and any useful details such as company, role, phone number, email, website, or where you met.
Does NameSnap work on Apple Watch?
Yes. You can start captures from Apple Watch and then review or manage saved people later on iPhone.
Why wasn't a name, company, email, or phone number captured correctly?
Background noise, unclear speech, fast speech, and unusual phrasing can reduce accuracy. Try speaking a little more clearly and include labels such as “email”, “telephone”, or “website”.
What is NameSnap Pro?
NameSnap Pro adds improved on-device AI extraction for more natural conversational speech, better company and job title capture, richer notes, and watch capture coaching.
How do subscriptions work?
Subscriptions are billed through your Apple Account and renew automatically unless cancelled before renewal. You can manage or cancel your subscription in your App Store account settings.
How do I restore purchases?
Open Settings in the app, open NameSnap Store, and tap Restore Purchases.
Why are some features locked?
Some advanced features, including AI extraction and watch capture coaching, require an active NameSnap Pro subscription.
How do I change permissions later?
Open the Settings tab in the app. If you turn a permission off, NameSnap can direct you to the iPhone Settings app to change it there.
How do I delete my data?
Open Settings and use the Delete all data option in the Danger Zone section.
How do I report a billing problem?
For billing or subscription issues, include the subscription plan you selected and whether you are using a live App Store account or a sandbox/test account.
Helpful Links
Support Tip
NameSnap works best when captures are short, clear, and focused on one person at a time.